Doing Ethics Technique Samples for Students †MyAssignmenthelp.com

Question: Discuss about the Doing Ethics Technique. Answer: Scenario The case study is based on the scenario that includes the meeting between the Project Managers and the Program Director working on the project. The Managers has been told by the project client and the CEO to pre-pone the launch of the project. The Program Director does not agree to take the decision as there are some critical defects in the project (Youtube, 2017). List of the Facts The early launch of the project will mean that the encryption will not be included in the final release of the system. The absence of encryption will be dangerous from the security point of view. The internal project team members, that is, the Project Manager and the Program Director are aware about the possible implications (Bergold Thomas, 2012). Issues Involved The project currently does not have one of the most significant properties, that is, the encryption. The exclusion of encryption from the project will result in numerous impacts that will be negative for the project as well as for the users of the end product (Heeney, 2016). Hiding the information from the project client will be violation of the business ethics and going ahead with the project with early launch will also not be productive as there will be several risks and attacks that may take place (Glover, 2009). Entities Affected The project team member will be held responsible for the issues that the user may experience with the defective end product. The project client will also be impacted as the client will have to bear the losses resulting out due to the defects present in the end product (Birkholm, 2016). The information of the end users will be put at risk and therefore the end users will be affected. Ethical Issues and their Implications: Virtue Ethics Ethics is one of the essential properties and disciplines that are required to be followed. In order to implement and understand the ethical principles in the business organizations and other units, there are various ethical theories that have been created. One of such theories is the theory of Virtue Ethics. This is the theory that states that the virtues are the primary factors that determine the ethical justification of any task (Annas, 2014). In the scenario of early launch of the project, there are selfish interests of the Project Manager involved. The Manager is willing to launch the defective product as he is aware that it will allow him to have enhanced number of business opportunities along with client appreciation. Due to the involvement of negative virtues, the act of early launch of the defective product is not correct from the theory of Virtue Ethics. Theory of Consequentialism There are different ethical theories that have been defined and each of these theories has their respective principles and guidelines that are used to determine the ethical accuracy. One of such theories is the theory of Consequentialism that keeps the base of the ethical justification as the results that come out from the activities that are executed (Hoeyer, 2012). In this particular theory, if there is presence of positive consequences then the act is ethically correct. However, if there is increased presence of negative consequences then the act is ethically incorrect. In order to go ahead with the early launch of the project, the consequences will include short-term results as satisfied customer and appreciation from the client. Once, the defects result in the security implications, there will be negative consequences as loss to the customers, poor reputation in the market and disclosure of the information in front of the unauthorized users. There is an increased presence of negative consequences in this case and therefore the act is not correct as per this theory. Deontology Ethics Deontology ethics is the ethical theory that says that an act shall adhere to the rules that define and guard the activity (Mandal, Ponnambath, Parija, 2016). In every business organization, there are rules that are followed in the form of ethical principles, codes of conducts and regulatory policies that shall be adhered to. Also, the project objectives include the customer satisfaction and market reputation as the primary attributes. The project methodologies state that these attributes shall be followed and all of the project requirements shall be met. In case of the early launch of the project, there is a violation of all the rules that have been stated above. Therefore, the project is ethically incorrect. Steps to take It will be necessary for the Project Manager to revise the schedule and resources of the project. The practice will lead to the enhancement in the number of resources which will make it easy to include encryption to meet the early launch date (Ehrbar, 2015). The Program Director shall also suggest the alternative encryption techniques that may be implemented quickly and accurately to ensure privacy and security. List of Options The strategies that are used in the project shall be revised to include the new schedule and new set of responsibilities allocated to the project resources. There shall be a meeting carried out between Project Manager and the senior management of the organization to bring in additional internal resources. The project client shall be contacted to seek increased amount of time so as to include all the necessary functionalities in the project. Conclusion There are several ethical theories that have been created in order to make sure that ethics is involved in every activity that is included. The scenario in the case study involves the early launch of the project that is not complete in terms of the security properties. The case study has been analyzed as per the different ethical theories. All of the ethical theories state that the act is not correct from the ethical perspective and principles. There shall be steps that the management and leadership involved in the project must take to make sure that the ethical correctness is reflected and is maintained in all of the activities that are performed in association with the project. References Annas, J. (2014). Applying Virtue to Ethics. Retrieved 9 August 2017, from https://onlinelibrary.wiley.com/doi/10.1111/japp.12103/abstract Bergold, J. Thomas, S. (2012). Participatory Research Methods: A Methodological Approach in Motion. Qualitative-research.net. Retrieved 9 August 2017, from https://www.qualitative-research.net/index.php/fqs/article/view/1801/3334 Birkholm, K. (2016). HYLE 22-1 (2016): The Ethical Judgment: Chemical Psychotropics. Hyle.org. Retrieved 9 August 2017, from https://www.hyle.org/journal/issues/22-1/birkholm.htm Ehrbar, J. (2015). Ethical Considerations of Genetic Manipulation in Sport. The Sport Journal. Retrieved 9 August 2017, from https://thesportjournal.org/article/ethical-considerations-of-genetic-manipulation-in-sport/ Glover, J. (2009). Doing  Ethics in Rural Health Care Institutions. Retrieved from https://geiselmed.dartmouth.edu/cfm/resources/ethics/chapter-04.pdf Heeney, C. (2016). An Ethical Moment  in Data Sharing - May 13, 2016. Journals.sagepub.com. Retrieved 9 August 2017, from https://journals.sagepub.com/doi/full/10.1177/0162243916648220 Hoeyer, K. (2012). Transgressive ethics: Professional work ethics as a perspective on aggressive organ harvesting - Oct 26, 2012. Journals.sagepub.com. Retrieved 9 August 2017, from https://journals.sagepub.com/doi/full/10.1177/0306312712460341 Mandal, J., Ponnambath, D., Parija, S. (2016). Utilitarian and deontological ethics in medicine. Retrieved 9 August 2017, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4778182/ Youtube. (2017). Scenario 3: Early Launch. YouTube. Retrieved 9 August 2017, from https://www.youtube.com/watch?v=v5M7ohdZ6qA

Occupational Analysis Inventory Essay Example

Occupational Analysis Inventory Essay Occupational Analysis Inventory. Mohammed Adnan Waseem. Course Title: Advances in HRD Supervisor: Prof. Dr Syed Tahir Hijazi. What is Job Analysis? Acquiring information about the jobs in the organization is much important especially for Human Resource department. A job is a schedule of tasks, duties and responsibilities that can be performed by a jobholder. Job analysis is to study these schedules of activities to find out tasks, duties and responsibilities needed for each job. So we can say that, process of collecting and organizing knowledge about a specific job and its requirements is called job analysis For job analysis, questionnaires are basic requirement. There are different types of questionnaires being used to carry out job analysis procedure. One of them is Occupational Analysis Inventory, which is discussed in detail in coming lines. Occupational Analysis Inventory: The Occupational Analysis Inventory contains 617 descriptions of work activities and conditions also called work elements† on the basis of which occupations are rated. In some references number of elements is 622. ) The OAI work elements were produced within the broad framework of an information processing paradigm. It is a useful tool for collecting highly specific and related information about a job. The OAI reveals following five major categories: (1) Information Received, (2) Mental Activities, (3) Work Behavior, (4) Work Goals, (5) Work environment. These major categories a re further subdivided regarding to selected conceptual framework pertaining to the human behavior and work requirements. We will write a custom essay sample on Occupational Analysis Inventory specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Occupational Analysis Inventory specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Occupational Analysis Inventory specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Model for the Occupational Analysis Inventory: AIl respondents have to rate each job element by selecting from four ratings given below: (1) part-of-job, (2) extent, (3) application, (4) a special scale designed for the element. Uses: OAI has a very vast use, from Army to industry, etc. The OAI has been used to gather information on 1,400 (approximately) jobs selected to represent five major occupational categories. To cope with the changing nature of the organizational activities, occupational analysis and classification system keeps an eye on the characteristics of the person performing the job, the context in which he or she is performing it and what output is being produced by him/her in the presence of (maybe) unstable environmental, economic, demographic and technological conditions. Implications for the Army: As other private and public organizations, Army is also experiencing changes in the nature of work. It is considered that these changes can create pressure in the structure and content of soldier’s duties. To meet these challenges OAI is considered very useful technique. Results: There are almost four main points that are emerging from OAI. Three relates to increasing heterogeneity of employers, jobs, and the workplace environment, and the fourth focuses on the need for an orderly approach to understanding work dynamics. First, the workforce is becoming more diverse with respect to demographics; these dynamics appear to have resulted in greater heterogeneity within traditional occupational categories. Second, the differentiation among jobs and departments is becoming another threatening issue. Third the work structure issue appears to be increasing, and these decisions are interdependent. The fourth and final theme emerges from this interdependency. Limitations: Results obtained by Occupational Analysis Inventory have been moderate not so much reliable. According to some analysts, their level is almost lower than other used methods (e. g. PAQ , WPS etc. ). Why do Occupational Analysis? There are three reasons that why we use OAI: . It is an appropriate way which guarantees highly competitive recruiting, hiring, classifying, training, promoting and out-placing your most valuable resource (your workforce); 2. Its an easy way to train and retain the best qualified people; 3. It is a more flexible on the item inventories (tasks, competencies, knowledge-skill-abilities, etc. ) Comparison with other Methods: If we compare it with Fleishman Job Analysis Survey, F-JAS model is a system to describe jobs from the point of view of necessary capacities. While OAI was designed to yield more specific job information relating to all elements of job, not only necessary capacities. If we compare it with Functional Job Analysis, FJAS requires specific additional skills or others that may not be as necessary as originally thought for conducting the survey. In this way it becomes specific task not a general purpose. While in OAI, there is no limitation of this type. If we compare it with MOSAIC, MOSAIC uses (almost) close ended questions, which limits its results. Because questionnaires at this level should be a mixture of both (open ended and close ended). Another negative of MOSAIC is that, it takes 151 job elements rated in terms of importance for effective job performance, while OAI uses 617 job elements. If we compare it with Position Analysis Questionnaire, PAQ does not describe the tasks, technologies, or duties of jobs. It just measures job characteristics and relates them to human characteristics. While OAI describes the occupation in much details. If we compare it with Work Profiling System, WPS is only computer-administered on-site at a company. It just measures ability and personality attributes, while leaving others.

ESL Beginner Reading Comprehension

ESL Beginner Reading Comprehension This dialogue involves an interview in which a customer speaks about what brands she likes the best. When comparing two brands use the comparative form, but when speaking about many brands use the superlative form to discuss which brand is best or worst. Teachers can use this lesson on the comparative and superlative forms to help practice the form. Practice using this dialogue and then have your own discussions about which types of products you like best. An Interview at the Shopping Mall Interviewer: Good evening, I hope you dont mind answering a few questions. Alice: How long will it take? Interviewer: Just a few questions.​ Alice: I guess I can manage to answer a few questions. Go ahead. Interviewer: Id like to ask your opinion about consumer electronics. As far as consumer electronics is concerned, which is the most reliable brand? Alice: Id say that Samsung is the most reliable brand. Interviewer: Which brand is the most expensive? Alice: Well, Samsung is also the most expensive brand. I guess thats why its the best. Interviewer: Which brand do you think is the worst? Alice: I think LG is the worst. I really cant remember using any of their products that I liked. Interviewer: And which brand is the most popular with young people? Alice: Thats a difficult one to answer for me. I think that Sony is probably the most popular with young people. Interviewer: One last question, Have you tried using any HP products? Alice: No, I havent. Are they good? Interviewer: I enjoy using them. But I didnt stop you to tell you what I think. Thank you for your time. Alice: Not at all. More Dialogue Practice - Includes level and target structures/language functions for each dialogue.

The Art of Analysis Research Paper Example | Topics and Well Written Essays - 250 words

The Art of Analysis - Research Paper Example Dependencies should not be partial on the combined key; this is the main task in this stage. The items in the table must depend on all the combined keys, attributes should not depend on only one of the keys. Sending of normal form fails if this is not attained. Item total price and order total price are derivatives, hence, they should not be a part of the database all these fields, apart from the item quantity, do not fully depend on both order id and item id, hence, the table fails the 2nd normal form standards or requirements. The solution to this is to split the table into two tables so that the items that depend on order id fall in the table with order-id as the primary key, while those items that depend on item-id fall in that table too. Given that item_qty fully depends on order id, item id field and order id field, which is also in the order-item table as primary forming a many to one relation indicated in the diagrams. After this, the table now passed to the 2nd normal form by having field which depends fully on the primary key in the orders table (Diagram 3) but in order-items table the item_price and item_descripition do not depend on order_id as in case with the primary key, hence, further splitting of this table is needed. With diagram 4 all the requirements for the 2nd normalization have been achieved.

Working Capital Management and UK Listed Companies Profitability Dissertation

Working Capital Management and UK Listed Companies Profitability - Dissertation Example Research Question How do the working capital management affect the profitability of manufacturing companies of UK? 2. Aim and Objectives of the Research The research paper will strive to deal with the relationship of companies’ working capital management and their profitability. Working capital management is vital area for the growth and sustainability of companies and hence, it plays very significant role in determining the level of profitability. However, the corporate environment of different countries varies and hence, management of specific region have their different priorities for achieving growth and success. This is the reason correlation between the two or more variables of different regions vary. The primary aim of this paper is to examine the relationship of working capital management with profitability level of the listed manufacturing companies in UK. Working capital management includes number components that determine the efficiency of the management. Considerin g these facts, the research will also focus on certain specific objective as follows. To determine the efficacy of management in managing working capital of manufacturing listed companies of UK. To present and understand theoretical background relating to efficiency of working capital management and company growth. To determine the relationship between different components of working capital management and components of profitability. To determine influence of efficient working capital management on level of profitability and growth in listed manufacturing companies of UK. 3. Literature Review 3.1. Theoretical Background of Research This section will attempt to a theoretical background relation to the working capital management and profitability. Working capital management has always been a very critical area for companies’ growth and sustainability. Working capital mainly includes two basic components i.e. current liabilities and current asset. The efficient management of th ese two types of capital is known working capital management (Siddiqui, 2006, p.279). In order to present a detail background of working capital management, this section will explicitly present need of working capital and its importance for the growth of a company. Next, it will also analyse the different objectives of working capital management. Efficient working capital management is also highly required for managing risks within a company. A company is always exposed to number of risks and the working capital management is directly related to certain risks like operational risks, liquidity risks, credit risks, and information reporting risks. An efficient management of working must assure a lower level of risks. Therefore, working capital management can also be termed as a tool to overcome the stated risks that may create threat to sustainability of a company (Sagner, 2010, p.201). Another major role of working capital management is that it strives to create a trade off between r isk and profitability. In this regard, the risk is technically insolvency which is measure by net working capital (NWC). It has been found that many firms can operate in spite of facing technically insolvency. However, in such case, the company suffered from ‘slow poisoned’ as technically insolvency negatively affect growth, profitability and operational efficacy. If the management is unable to overcome this technically insolvency position, it may lead to business collapse (Khan, 2004, p.26.4). Using the financial techniques like ratio analyses, efficacy level of the working capital can be determined and it also reflect the managements’

History Of Birla Sun Life Insurance Commerce Essay

History Of Birla Sun Life Insurance Commerce Essay Birla Sun Life Insurance Company Limited (BSLI) is a joint venture between the Aditya Birla Group and Sun Life Financial Inc., a leading international financial services organization. The local knowledge of the Aditya Birla Group combined with the expertise of Sun Life Financial Inc., offers a formidable value proposition to customers. Sun Life Financial and its partners today have operations in key markets worldwide, including India, Canada, the United States, the United Kingdom, Hong Kong, Philippines, Japan, Indonesia, China and Bermuda. It was the first player in the industry to sell its policies through the Bank assurance route and through the internet. It was also the first private Sector player to introduce a pure term plan in the Indian market. This was supported by sales practices, which brought a degree of transparency that was entirely new to the market. Aditya Birla Group and currently in charge of BSLI expressed, The Birla Sun Life Insurance business distribution network is national in nature covering more than 1000 points across the country .We have made our entry in several tier I and tier II towns. It is therefore very important for the brand to connect at the grass root level and create trust. They believe that our association with Kapil Dev as our brand ambassador will help us create this connects in a shorter period of time. We therefore now have two strong connects our parent brand Birla and our brand On 26 November 2006, Birla Sun Life hosted the annual golf tournament at the Chembur Golf Club in Mumbai where Kapil Dev participated. About the Aditya Birla Group The Aditya Birla Group has a turnover close to Rs.38, 000 crore (as on 31 March 2008) and is one of the largest business houses in India. It enjoys a leadership position in all the sectors in which it operates. With over 75 business units spanning the South East Asian belt, Africa, Canada and the UK among others, it is reckoned as Indias first multinational corporation. The group is anchored by 72,000 employees and has seven lakh shareholders, with a market capitalization of Rs.53, 400 crore. Introduction- When ever there is uncertainty there is risk. We do not have any control over uncertainties which involves financial losses. The risk may certain events like death pension retirement or uncertain events like theft, fire accident, etc. Birla sun life Insurance is financial services for collecting the savings of public and providing them with risk coverage The main function of Birla sun life insurance is to provide the protection against the possible chance generating losses. It eliminates the worries and miseries of losses by destruction of property and death. It also provided the capital to society as the fund accumulated to be invested in productive heads. OBJECTIVES à ¢Ã… ¾Ã‚ ¢To determine and analyze the Market Potential of the Birla Sun Life Insurance Company. à ¢Ã… ¾Ã‚ ¢To determine whether the customers are satisfied with the policies of the company. à ¢Ã… ¾Ã‚ ¢To know the customer awareness regarding the Birla-sun life insurance and its products. à ¢Ã… ¾Ã‚ ¢To study and determine the competitor position in the market. à ¢Ã… ¾Ã‚ ¢To know the future plans of the people for buying the policies. à ¢Ã… ¾Ã‚ ¢Proper understanding and analysis of life insurance industry. VISION To be a world-class of financial security to individuals and corporate and to be amongst the top three private sectors life insurance companies in India. MISSION To be the first preference of our customers by providing innovative need based life insurance and retirement solutions to individual as well as corporate. Well -trained professionals through a multi channel distribution network and superior technology will make these solutions available. Our endeavor will be to provide constant value addition to customers throughout their relationship with us, within the regulatory framework. We will provide career development opportunities to our employees and the highest possible returns to our shareholders Problems in the organization, It is clear that BIRLA SUN LIFE INSURANCE COMPANY is a unit- linked insurance, which is basically involved in the life insurance solutions. There are number of problem which are as follows- 1) The main problem of the organization is that the it is not government organization like a life insurance solutions. 2) The second main problem is that lack of believes on the organization by the people. 3) The third problem assigned by the organization that there are the few branches of the BRILA SUN LIFE INSURANCE SOLUTION. 4) Another problem is that the lack of good quality, good skill insurance advisors. Competitors:- à ¢Ã¢â€š ¬Ã‚ ¢Life insurance corporation à ¢Ã¢â€š ¬Ã‚ ¢Max network life insurance à ¢Ã¢â€š ¬Ã‚ ¢MetLife insurance à ¢Ã¢â€š ¬Ã‚ ¢Aviva life insurance à ¢Ã¢â€š ¬Ã‚ ¢Bharathi Axa life insurance à ¢Ã¢â€š ¬Ã‚ ¢Bajaj Allianz life insurance à ¢Ã¢â€š ¬Ã‚ ¢Tata AIG life insurance ICICI Prudential Life Insurance à ¢Ã¢â€š ¬Ã‚ ¢Reliance life insurance à ¢Ã¢â€š ¬Ã‚ ¢Kotak Mahindra life insurance MARKETING MIX- PRODUCTS- Life is unpredictable. But in face of adversity, our responsibilities towards our parents, children and loved ones need not be compromised. Insurance planning equips you to smooth out the uncertainties and adversities that life might send your way, so that the best that life has to offer, secure in the knowledge that your beloved ones are well provided for. BSLI offers a complete range of insurance products 1. Protection Plans 2. Savings Plans 3. Child Plans 4. Investment Plans 5. Retirement Plans 6. Group Plans 7. Rural Plans PRICING POLICY OF THE COMPANY: KEEP TRACK OF YOUR POLICY FUND : Birla sun life insurance sends you an annual policy statement on every policy anniversary to keep you completely informed on the performance of our various funds based on the unit price will be available on our website ELECTRONIC CLEARING SERVICE (ECS) : The ECS is a convenient and hassle- free method of paying premiums through an electronic debit to your bank account. INVESTMENT FUND PORTFOLIO : Upper limit of %asset in protector builder enhancer Government and government approved 85% 70% 55% Securities Rated corporate bonds (AA 30% 30% 30% and above) Money market and other 20% 20% 20% Liquid assets Infrastructure sectors as 25% 25% 25% defined by the IRDA Listed equities 10% 20% 35% FEES AND CHARGES : The policy loading fee* is an up-front charge and varies as per the premium payment mode and the policy year as given under Policy year Single 5-pay 10-pay 15-pay or greater 1 3% 29.9% 54.6% 65% 2 N/A 5.0% 7.5% 7.5% 3 N/A 5.0% 7.5% 7.5% 4+ N/A 5.0% 5.0% 5.0% As a percentage of premium. The policy-loading fee for top up wills 2.0 percent. Charges- . Charges towards the cost of insurance will be deducted by cancellation of units at the prevailing unit price on a monthly basis. The annual insurance charges per thousand-face amount for sample ages for healthy lives are as follows: Sex/age (yrs) 20 30 40 50 60 Female 0.90 1.16 1.66 4.03 10.66 Male 1.02 1.17 2.15 5.53 13.73 An investment management frees not exceeding 1.5% p.a. of the fund will be charged by adjustment of daily unit prices. Currently this fee is 1% p.a. The following administration fees will be deducted by canceling units on a monthly basis. (a) Rs. 22 per month (b) An annual charge of Rs. 2.88 per thousand face amount will be deducted in the first 10 years of the policy expect in the second year where it will be Rs. 15.24 per thousand face amount. From the 11the year onwards this annual charge will increase subject to a maximum of 3.75%per year. A monthly rider deduction will apply by cancellation of units on a monthly basis based on the equivalent monthly rider premium payable over the entire coverage benefit period. If rider deductions are not guaranteed, then the minimum policy values of your policy might be affected due to any change in the rates of the rider coverage. FUND SWITICHING CHARGES In a year, one switch between investment fund options is free. For every additional switch, a charge of Rs.100 will be levied. Promotions Birla sun life promotes the sales through the marketing communications activities like personal selling, advertising, or publicity. The object of sales promotions is to induce the desired result from potential customers, trade intermediaries or the sales people. The Birla sun life provides- Training to employees More incentives to customers, gifts, rebates, direct mail, E-marketing and maintain public relations. PLACE Where the agents of Birla sun life insurance is meet to customers and providing the knowledge related services like premium, interest, etc. SERVICES MARKETING ENVIRONMENT- POLITICAL LEGAL ENVIRONMENT- The services of Birla sun life is more closely regulated than goods like taxes, restrictions on promotions, price discriminations etc. Economic environment- Changing the life style, consumer needs, and advancements of technologies also affected the Birla sun life insurance because after changing the new technology the lot of accidents and deaths has adverse affect of insurance. Due to globalizations the lot of competitors in market so it is very difficult to attract the new customer and gaining the profits. Socio-culture environment- Due to change the income and higher education change the mind of consumers then increases the investments in insurance sectors so the private players like Birla sun life insurance growth is very high comparatively previous years. Technology environment- Due to change the technology the Birla sun life insurance pattern is also change like insurance of profit and loss account insurance of new machinery etc. , Blue print of Birla sun life  Physically visits customers-water coolerwashing room Explain policy in detailwait for response registers to customers with insurance companycheck the premium paymentsChecks and verifies the portal addresses Quality concern- Hire the right people Develop the people through services quality. Provided the needed support to customer Retain the best employee The quality of customer servicing, responsiveness, a personal touch, making him feel special are some of the factors that will have a bearing on the relationship with the customer and a happy customer helps open more doors. Good offerings that meet the customer needs, good advice followed by good service will enhance the business Integrated marketing communication- 1. Advertising: The tool can get your messages to large audiences efficiently through such avenues as radio, TV, Magazines, Newspapers (ROP), Internet, Billboards and other mobile technological communication devices. This method can efficiently reach a large number of consumers, although the costs may be somewhat expensive. 2. Sales Promotion: This tool is used through coupons, contests, samples, premiums, demonstrations, displays or incentives. It is used to accelerate short-term sales, by building brand awareness and encouraging repeat buying. 3. Public Relations: This integrated marketing communications tool is initiated through public appearances, news/press releases or event sponsorships, to build trust and goodwill by presenting the product, company or person in a positive light. 4. Direct Marketing: The BIRLA SUN LIFE has direct marketing through email, mail, catalogs, encourage direct responses to radio and TV, in order to reach targeted audiences to increase sales and test new products and alternate marketing tactics. 5. Personal Selling: Setting sales appointments and meetings, home parties, making presentations and any type of one-to-one communication, to reach the customers and strengthen relationship with Birla sun life, Employee role in service delivery Listen to customers Obtain customer feedback Provide excellence services to customers Getting closer to customer Customer role in services delivery Without the contact of customers the services could not deliver so the customer is very important role for services delivery he physical presences and participation is required of customers .The customer as productive resource; The customer as contributor to quality, satisfaction and value; and The customer as competitor to the service organization Word of mouth advertising. A happy and satisfied customer is much more likely to send more customers your way Managining waiting lines- When the demand exceeds the supply then the Birla sun life has managing the waiting lines through different ways- How long do your customers expect to wait? Set operational objectives based on what is acceptable. This is especially important when the waiting time will be longer than normal. Tell them why the waiting time is longer than normal and what you are doing to alleviate the queue f a group of customers needs something that can be done very quickly, give them a special line so they do not have to wait for the slower customers Inform customers of times when they usually would not have to wait; also tell them when the peak periods are-this may help to smooth the load Develop plans for alternative ways to serve your customers. Where appropriate, develop plans for automating or speeding up the process in some manner. This is not o say you want to eliminate personal attention; some customers expect this. Expectation of the consumers Hence old as well as new insurers will have to offer innovative products to the consumers. The consumers are particularly expecting good pension plans, health insurance, and term insurance and investment products like unit-linked insurance, from the life insurers. Similarly the consumers expect innovative products from the general insurers for managing healthcare, property insurance, accident insurance and other products related to the personal line of insurance Increase exposure through media (TV, Radio and Internet). In this case, the traditional model is more generic and there is a need to reinvent the messages based on target groups to achieve the business Delivering Service through Intermediaries An insurance intermediary is a person or a company that helps you in buying insurance. Insurance agents, insurance brokers and financial advisers are insurance intermediaries. On the other hand, a intermediary is someone who solicits tactful business or invites potential customers to enter into tactful contracts with operators. They are also known as tactful agents and tactful brokers Reason of delivering services through intermediaries of Birla sun life. Exhibit good knowledge of the products and services offered by the insurance company or tactful operator. (In addition, insurance brokers and financial advisers are expected to exhibit good knowledge of products available in the market). Make an effort to understand your insurance or tactful needs and assist you in the choice of insurance or tactful products and services. Explain to you clearly the nature of information required in the proposal form and also the importance of disclosing material facts. Explain clearly the main terms and conditions of the proposed insurance contract or tactful plan so as to help you understand what you are buying. Draw attention to any restrictions and exclusions applicable under the proposed insurance contract or tactful plan. Follow up and provides continuous service to you, such as renewal of policy and provide updates on relevant new products. Provide assistance when you are making claims against the insurance company or tactful operator. It Protect your interests and rights:    Deal only with registered/licensed intermediaries. Deal with intermediaries with proven track record or those with good referral from friends and relatives. Be truthful about yourself and declare material facts. Never be persuaded to sign on blank forms or anything you dont understand. Never be persuaded to lapse an existing policy to buy a new life policy. Ensure that you understand the products you are buying. Read the policy benefits and terms carefully, and compare them with other similar products. Shop around to get value for money. Buy only what you need and what you can afford. Ask for sales materials, for example the sales illustrations, product pamphlets or customer fact find form (for life products only), and keep these documents safely. When in doubt, always ask for more information from the intermediaries or seek clarification from the insurance company or tactful operator that offers the insurance or tactful products. Ask for a receipt as the proof of premium payment and keep it safely. Services Recovery strategies must contain: objective measurable criteria for delisting the species site-specific actions Estimates of the time and cost for implementing the recovery plan. Under stand there relationship between customer expectation and services recovery actions Understand the services recovery paradox Known the elements of an effective services recovery strategy manage the services failure effectively Factor influences the customer the customer response to services recovery Design a services recovery strategy LIMITATIONS OF INSURANCE Lack of awareness among the people This is the biggest limitation found in this sector. Most of the people are not aware about the importance and the necessity of the insurance in their life. They are not aware how useful life insurance can be for their family members if something happens to them. Perception of the people towards Insurance sector People still consider insurance just as a Tax saving device. So today also there is always a rush to buy an Insurance Policy only at the end of the financial year like January, February and March making the other 9 months dry for this business. Insurance does not give good returns Still today people think that Insurance does not give good returns. They are not aware of the modern Unit Linked Insurance Plans which are offered by most of the Private sector players. They are still under the perception that if they take Insurance they will get only 5-6% returns which is not true now days. Nowadays most of the modern Unit Linked Insurance Plans gives returns which are many times more than that of bank Fixed deposits, National saving certificate, Post office deposits and Public provident fund. Lack of awareness about the earning opportunity in the Insurance sector People still today are not aware about the earning opportunity that the Insurance sector gives. After the privatization of the insurance sector many private giants have entered the insurance sector. These private companies in order to beat the competition and to increase their Insurance Advisors to increase their reach to the customers are giving very high commission rates but people are not aware of that. Increased competition Today the competition in the Insurance sector has become very stiff. Today each and every company is trying to increase their Insurance Advisors so that they can increase their reach in the market. This situation has created a scenario in which to recruit Birla sun life insurance Advisors and to sell life Insurance Policy has became very- very difficult. FINDINGS à ¢Ã… ¾Ã‚ ¢To be successful in marketing of insurance products, the entire business scenario has to be taken into account. à ¢Ã… ¾Ã‚ ¢During the study to be found that majority of people are aware of life insurance sector. à ¢Ã… ¾Ã‚ ¢During the survey it was observed that major source of information for consumer are television and newspaper and least preference are given to magazines, agents and friends. à ¢Ã… ¾Ã‚ ¢Attractive schemes and brand image are the most important factor that influences the buying behavior of the consumers. Majority of respondents will shift to any other insurance company. à ¢Ã… ¾Ã‚ ¢People are not satisfied with the opted insurance. It was found that the reason for the dissatisfaction of consumer is high premium, delay in claim settlement and poor after sale service. à ¢Ã… ¾Ã‚ ¢So to achieve a greater insurance penetration, insurance sector companies have to create a more vibrant and competitive industry, with greater efficiency, choice of products and value for customers. SUGGESTIONS ) Information regarding new product should be provided to the customers. 2) The company should find out the no. of people who are not having any of the insurance plans through an intensive market research and motivate them to get insured. 3) At some level Company should provide information to the customers about the charges of the policy. 4) Company should target each and every class of the society. 5) Charges should be low of the policies . 6) Annual premium should be reasonable.7) BSLI Company should work in systematic way. RECOMMENDATIONS 1) Even though most of the policy holders are satisfied with policies, plans they have but some new attractive insurance plans should be introduce to bind them not to switch over to other companies insurance plans. 2) The company should find out the no. of people who are not having any of the insurance plans through an intensive market research and motivate them to get insured. 3) Leveraging technology to service customers quickly, efficiently and conveniently. 4) Developing and implementing superior risk management and investment strategies to offer sustainable and stable returns to our policyholders. 5) Company should target each and every class of the society 6) Company should provide full information to the customers before targeting so they can take interest. CONCLUSION The market potential for private insurance companies is found to be greater in the long run as most of the Indians are of the opinion that, private insurance companies would be able to perform well in the future. The private and foreign insurance companies have to take immediate steps in appointing more number of agents and/or advisors in addition to the employees as it has been found out that agents are the best channel to reach the general public regarding selling of insurance products. The private and foreign insurance companies have to concentrate on the factors like Prevention of Loss, Assured Returns and Long term Investment. They can also focus on an insurance amount of Rs. 1 2 lakhs with money back policies. Hence, the market has potential. The private and foreign insurance companies that are taking immediate steps can tap it easily rapidly

Minstrels :: essays research papers

Minstrels   Ã‚  Ã‚  Ã‚  Ã‚  Minstrels, or traveling thespians, thrived throughout Europe in medieval times. The term minstrel referred to a professional entertainer of any kind from the 12th century to the 17th century. Minstrels were instrumentalist, but were also often jugglers, acrobats, and storytellers. Although minstrels no longer exist, they played an important role in medieval history and, at one time, could be found, in one form or another, throughout the entire continent of Europe.   Ã‚  Ã‚  Ã‚  Ã‚  Different countries had different names for minstrels. In Germany, they were called minnesingers. In France, they were known as troubadours and joungleurs. The Scandinavian minstrels were called skalds. The Irish called their minstrels bards, while the English minstrels were referred to as scops.   Ã‚  Ã‚  Ã‚  Ã‚  Minstrels were primarily singers and musicians. These wandering performers were also story tellers, jugglers, clowns, and tumblers. Often minstrels were an important part of prominent house holds providing entertainment for the upper class of society. Those minstrels who were not part of a noble's homestead, traveled from town to town providing entertainment not only to noble classes but also to common village folk as well.   Ã‚  Ã‚  Ã‚  Ã‚  There were not many forms of entertainment, nor was there a means for people to learn about news events. There was no television or radio in medieval times. Even books were very scarce. Minstrels served to entertain the public. They made up songs, stories, and repeated ballads and folk tales popular during this time. Traveling from town to town minstrels were also a source of news. This would share information with the townspeople of the village. The townspeople would share this news with the minstrels who would then share this news with the townspeople in the next village in which they performed.   Ã‚  Ã‚  Ã‚  Ã‚  Each country in medieval Europe had their own type of minstrel. Each, while similar in their general role of entertainer, they were different in many ways. Troubadour's, French minstrels, flourished in from the 11th century through the 13th century. Troubadours were found in the southern part of France. The troubadours were among the first minstrels to use their native tongue rather than Latin. The Latin language was considered the literary language of the middle ages. There were approximately 400 troubadours who were known to have lived. The majority of them were nobles and some were even kings (Microsoft Encarta 96 Encyclopedia.)   Ã‚  Ã‚  Ã‚  Ã‚  Originally troubadours sang their poems, later they were accompanied by jongleurs who played musical instruments. The musical instruments the jongleurs played were the fiddle and the lute. The subject of their songs were based on topics such as love ,politics, religion, war, and death. Approximately 400 melodies and 4000 poems have been preserved from medieval troubadours (Microsoft